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5 Steps of Selling

           We share 5 ways a sales process can benefit your sales team, including how it can help you improve performance, forecasting accuracy and most importantly revenue.

          A sales process is a set of repeatable steps that a sales representative takes to take a prospective buyer from the early stage of awareness to a closed sale.

1. Greeting & approach

2. Need Identification & Recommendation

3. Product & Fitting room experience

4. Sell and Add-on

5. Endorsement

1- Greeting & Approach

• Approach

• Acknowledge

• Building rapport

• Positive greeting

• First impressions

2- Need Identification & Recommendation

• Qualifications/qualify

• Listen

• Consult

• Identify customer need

• Understand

3- Product & Fitting room experience

• Explanation

• Show

• Match needs

• Meet needs

• Help customer

 4- Sell and Add-on

• Summaries

• Satisfy needs

• Prompt

• Advise

• Deliver

5- Endorsement

• Place order

• Invite purchase

• Commitment

• Confirmation

• Follow up


Approach your customer within 20 Sec..

Standard phrases for every customer

Customer Services Standard



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More About Customer Services


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