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  Introduction to KPIs Whether you’re a fresh grad out of College for a junior sales role, or a senior sales professional with 10 years’ experience, you know that sales occupies a fascinating position at the intersection of communication and data. On one hand, top sales pros tap into their creativity and communication skill-sets to craft sales campaigns that capture the attention of their buyers; on the other, they constantly measure and analyze the performance of each campaign to refine their messaging and optimize their tactics.  You can expect to learn everything you need to know about KPIs as a sales professional. Introduction to Key Performance Indicators A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs ma...

Good as gold             Customer service is key to any successful business. Any smart business owner will tell you that customers are gold and should be treated as such. I always remind my employees that customers pay their checks and deserve their undivided attention at all times. Customer service isn't just telling a customer "hello"; it's also about helping them to their car with their packages and making sure they had a great experience while shopping in your store. Each customer should be treated the same and given equal attention whether they buy something or not. Treat your customers with respect, and always go the extra mile for them. Word of mouth is priceless--your best advertising can come from a happy customer. All it costs is your time   1- Avoid the following words :                                                Buy, p...

5 Steps of Selling            We share 5 ways a sales process can benefit your sales team, including how it can help you improve performance, forecasting accuracy and most importantly revenue.           A sales process is a set of repeatable steps that a sales representative takes to take a prospective buyer from the early stage of awareness to a closed sale. 1. Greeting & approach 2. Need Identification & Recommendation 3. Product & Fitting room experience 4. Sell and Add-on 5. Endorsement 1- Greeting & Approach • Approach • Acknowledge • Building rapport • Positive greeting • First impressions 2- Need Identification & Recommendation • Qualifications/qualify • Listen • Consult • Identify customer need • Understand 3- Product & Fitting room experience • Explanation • Show • Match needs • Meet needs • Help customer  4- Sell and Add-on • Summaries • Satisfy n...