Good as Gold

Good as gold

Customer service is key to any successful business. Any smart business owner will tell you that customers are gold and should be treated as such. I always remind my employees that customers pay their checks and deserve their undivided attention at all times. Customer service isn't just telling a customer "hello"; it's also about helping them to their car with their packages and making sure they had a great experience while shopping in your store. Each customer should be treated the same and given equal attention whether they buy something or not. Treat your customers with respect, and always go the extra mile for them. Word of mouth is priceless--your best advertising can come from a happy customer. All it costs is your time

1- Avoid the following words:
Buy, purchase, obligation, failure, bad, sell, loss, liability, difficult, wrong, decision, deal, hard, death, order, fail, cost, worry and contract

3- Create positive pictures
Remember a picture is worth a thousand words! Create positive pictures with the words you use.

4- Promise a lot and deliver even more
Make sure you as a salesperson and your product and /or service promise a lot and deliver even more.

Make big commitments, fulfill them all, and then give a little extra.

5- Selling is a combination of science and art. Certain things must happen before a sale is made. Every customer/prospect must answer six questions: Do I want the product? Do I want this particular one? Do I want it now? Do I want to pay the price? Do I want to get it from you? Do I want to get it from your company?